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AI Triage Dashboard

AI Support Signal Triage Dashboard

The Challange

Support channels create noise.
Teams see a mix of bugs, feature requests, churn risk, and “how do I” questions, but everything lands in the same pile. The result is slow response, inconsistent prioritization, and missed signals that should have triggered action earlier.

Constraints

  • Signals arrive in inconsistent formats.

  • Priorities change week to week.

  • The system needed to be lightweight and easy to maintain.

  • Outputs had to be explainable, not a black box.

The Approach

I designed a repeatable triage workflow with three layers:

Key features include:

  • Normalize
    the incoming signal into a consistent structure.

  • Score and classify
    based on impact, urgency, and confidence.

  • Route actions
    so the right team gets the right next step, fast.

Results

The new dashboard significantly improved inventory visibility and operational clarity for the client.
Managers now have:

  • Immediate insight into low-stock and out-of-stock items

  • Faster decision-making during ordering and transfers

  • Clear visibility of recent stock activity

  • A single source of truth for all store locations

  • A tablet-friendly interface that staff can use on the floor

The retailer now uses this dymanic dashboard to monitor inventory levels and make informed decisions for their retail operations.

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Project Details

Client: Confidential
Role: Product + Business Analysis, System Design
Tech Stack: OpenAI API, structured output schema, signal classification logic, confidence scoring, Google Sheets
Duration: 1 Week
Year: 2026